OneMind Services Colocation Policies And Regulations

The colocation facility is accessible 24/7, except in emergencies. OneMind Services will make reasonable efforts to provide advance notice of material changes or suspensions to access hours.

Customers must ensure all authorized personnel—employees, contractors, visitors—comply with these policies and any posted facility rules. Customers are liable for any damage caused by these individuals.

Common areas such as restrooms, workspaces, and kitchenettes are available for customer use per posted rules.

Customers must follow all applicable laws and comply with building owner and OneMind Services policies.

GENERAL RULES & REGULATIONS

Customer Equipment – Delivery & Storage

OneMind Services may accept deliveries and store customer equipment but reserves the right to limit storage time and space. All deliveries must be scheduled 48 hours in advance with our Network Operations Center (NOC). Equipment delivered without notice may be rejected.

Delivery Info Must Include:

Customer account number
Ticket number
Facility address
Cabinet or cage number
Any special instructions

Customer must prepay all shipping charges. We will not accept shipments requiring payment. If the shipment is large, it is the Customer’s responsibility to coordinate delivery to their allocated space.

Upon Receiving Equipment, OneMind Services Will:

Confirm delivery location
Check packaging condition
Inventory boxes
Notify Customer of delivery, damage, or shortages

Equipment left over 45 days may be returned at Customer’s cost. We are not liable for loss or damage in storage or transit.

Inventory & Installation

An inventory must be submitted upon contract execution. OneMind Services may audit Customer equipment with notice.

Demarcation equipment (e.g., patch panels) must be installed within Customer’s Space. OneMind Services can assist but is not liable for labeling or wiring configurations. Cables and wiring must be neatly organized within racks.

All equipment must be properly affixed in a rack or cabinet. Equipment must be elevated at least 6 inches off the floor—no cardboard or temporary methods allowed.

SECURITY

General : Our facilities feature 24x7x365 access control, CCTV, and biometric or card entry. All personnel must display ID badges. No one may cover their face in view of cameras. Doors must not be propped open. Customers must provide and maintain an up-to-date access list. Only those listed are allowed unescorted access.

Badges : Security badges are issued after contract execution and ID verification. Lost/stolen badges must be reported immediately. Replacement fees may apply.

Visitors : Tours must be scheduled 48 hours in advance. Visitors must present a valid ID and sign an NDA. Customers must escort their visitors at all times.

USE OF FACILITIES

Customers must maintain a clean, orderly, and OSHA-compliant space. Waste must be discarded in designated receptacles. No eating, drinking, smoking, weapons, drugs, or unauthorized filming in the facility.

Customers may not access, touch, or interfere with other tenants’ or OneMind Services’ equipment. Loitering and solicitation are prohibited.

No modifications to the space without written approval. No unsafe configurations allowed. Unsafe equipment may be shut down.

Cubicle workstations are first-come, first-served. Do not leave equipment unattended.

ORDER PROCESSING & BILLING

Upon order approval, you’ll receive a Target Installation Completion (TIC) date. This marks the start of billing. Multiple TIC dates may apply to power and space.

Additional services (remote hands, conference room use, etc.) can be scheduled through the NOC. One-time service charges will appear on your monthly invoice.

All consultative work must be prepaid.

Change Orders

All changes to a contract require a Change Order Form. Change fees apply. Delays due to Customer actions are not OneMind Services’ responsibility.

CONFIDENTIALITY

We maintain customer confidentiality, including space location. No signage allowed unless pre-approved. If desired, name displays may be placed using standard signage options.